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FAQ

Pre Wager Bonuses Explained
Pre-wager bonuses give you the chance to play with your bonus straight away! Once you’ve accepted the Terms and Conditions of the promotion your account balance will be immediately updated with your bonus funds meaning you can use them with your real cash to play even more!

Once you’ve accepted a bonus your balance is updated. While the bonus is active the players balance is broken down into Real Cash, Bonus and Pending Winnings. Winnings or further deposits will
1.First top up the Bonus Balance to the original awarded balance
2.Second top up the Real Cash Balance to the original balance
3.Lastly added to Pending Winnings

Stakes on games will be
1.First taken from Pending winnings (should there be funds available)
2.Secondly taken from your Cash Balance (should there be funds available)
3.Lastly taken from your Bonus balance

For example if I was a new player to BoyleSports Casino and deposited £100 to qualify for the 100% New Player Bonus, once I’d accepted the bonus my Real cash balance would be £100 and my bonus balance would be £100.

If I placed a bet on Iron Man of £150, my Cash balance will now be £0 while my bonus balance will be £50.
If on this spin I won £200 my bonus balance would be updated to £100 first then my cash balance would be updated to £100 and the remaining £50 would go into pending winnings. My next stake would then come from pending winnings.

Each pre-wager bonus has a set of wagering requirements which must be met before a withdrawal is permitted, if you withdraw funds before you’ve completed the wagering requirement then you will forfeit any funds in either Bonus or Pending winnings.Once the wagering requirement has been met the pending winnings and bonus funds will become real cash unless otherwise stated in the terms and conditions.If you wish to see how your balance is broken down please select My Account from the left navigation menu
Return to Player (RTP)
The Return to Player (RTP) is the average payouts awarded by an individual game.

The RTP for all games at casino.boylesports.com can be found by selecting the ( i ) game info button on each game.

If you would like to find out what the RTP is for any game available only on our Download client simply select Live Chat and one of our agents will be more than happy to help.
Bonus Game Weightings
When completing wagering requirements for all bonuses at BoyleSports Casino a different weighting is given to each game / game type.
If, for example, you received a bonus of £10 with a 5 X wagering requirement then you would be required to stake £50. As Roulette games count as 20% towards the wagering requirement, should you stake £50 on Roulette this would contribute £10 towards the wagering. A player would need to stake £250 in Roulette to complete the wagering for that bonus.

GamePercentage contribution to Bonus wagering
Slots (excluding Ugga Bugga, Ocean Princess, Goblins Cave, Triple Profits, Tropic Reels, Vacation Station, Everybody's Jackpot, Gold Rally, Deal or no Deal, Wild Gambler, Wild Gambler: Arctic Adventure and Chinese Kitchen)100%
Scratch Cards100%
Roulette (Excluding all Zero Roulette), Sic Bo20%
Video Poker, Ugga Bugga, Ocean Princess, Goblins Cave, Triple Profits, Tropic Reels, Vacation Station, Everybody's Jackpot, Gold Rally, Deal or no Deal, Wild Gambler, Wild Gambler: Arctic Adventure, Chinese Kitchen and Baccarat10%
Pontoon, Casino War, Red Dog, Wild Vikings, Casino Hold'em and Stravaganza (all varieties)5%
Blackjack (all variations), Craps, Arcade Games5%
Gamble feature and double options (all variations)0%

How can I be sure the games are fair?
BoyleSports Casino is licensed and regulated by the UK Gambling Commission for customers in Great Britain, and licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner for all other customers. We at BoyleSports Casino are committed to offering players the best quality service and games available on the market. To ensure fair gaming our games use a true random number generator (RNG) and are constantly tested and verified by an independent 3rd party company.

Over 20 million sample hands are taken of our games every year to ensure that each spin is totally random. Each and every spin is independent from the last so in theory if you won one of our many Jackpots you are just as likely to win another Jackpot again the very next spin. The game does not take into account your wins or losses in any previous spins, hands or games.
Why should I download the Casino?
Downloading and playing on our new Casino couldn't be easier!

By downloading our new Casino client you’ll be able to access over 80 extra games, add your preferred games to your very own favourites tab and reduce game loading times!

That means that you'll be able to access over 250 games in one place! Downloading couldn't be easier and takes less than 2 minutes!

Customer Queries
Should you have any queries or issues with your account at BoyleSports Casino please first contact our Customer Service Team on the above details. Please ensure to send as much detail as possible with your query to ensure a speedy resolution to your query.

If, after speaking with our Customer Service Team, your query or issue is not resolved, you can ask for the query/issue to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/issue in more detail and contact you back with an update within 48 hours.

Should you be unhappy with the resolution provided by BoyleSports Casino and after all efforts to resolve the dispute have been exhausted, you can forward your complaint further:

-    Non-UK registered users: escalate your concerns to the Gibraltar Gambling Commissioner for his consideration. We fully co-operate with any investigations the Gibraltar Gambling commissioner may undertake and any rulings that they may choose to make will be fully adhered to. Further information on how to register your complaint can be found at www.gibraltar.gov.gi/remotegambling

-    UK registered users: escalate your concerns in writing to Independent Betting Adjudication Service (a UK adjudication service supported by SIS) ("IBAS"). We agree to be bound by any decision reached by the IBAS, so long as the full facts have been submitted by you and BoyleSports. Further information on how to register your complaint can be found at www.ibas-uk.com/. IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions; but it does not deal with service related problems.

Account Security
Account holders are responsible for all bets placed on their account where the correct password has been provided. Therefore, it is in the account holder's interest that under no circumstances should any of their account details be divulged to a third party.

Should you suspect that your account has been accessed by a third party without your permission please change your password by selecting My Account and Change Password when logged in and then contact our Customer Service Team immediately.
Comp Points
BoyleSports Casino offers you the chance to earn real cash every time you play!

Each time you bet with BoyleSports Casino, you'll earn Comp Points. Every €/£10 you stake over any game, except Double Up games, will bring 1 comp point. The Double Up games will not accrue any comp points. Any points accumulated can then be converted into real cash.

The more you play the more Comp Points you earn and the more cash you can redeem! Your Comp Points balance will continue to rise while you play your favourite games and won't reduce until you cash your points out! The higher up the VIP levels you go the better your conversion rate for Comp Points!

Gamble features & Zero games do not earn points.

Check out our comp points conversion table below

VIP LevelConversion rate
VIP 180
VIP 285
VIP 390
VIP 495
VIP 598
VIP 6100
VIP 7100

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